A) Typically, it takes around 2-3 business days to get Live Chat Started on your website,depending on how fast we get complete information for your service or product.

A) When you sign up, we will study your website, interview you to learn more about your business and services, train our agents and integrate the Live chat software with your website.

A) No you don’t need to be. You focus on your core business, we will take care of the implementation, installation, customization of your Live chat window with your existing website color and logo.

A) All countries who need support in English.

A) We support all legit industries for Live Chat Management Service, except – banks, shopping carts, adult websites, gambling websites.

A) We do a fair assumption based on the average visitors a typical business similar to your gets. We suggest you to a buy a package based on that. For most businesses we service the basic packages are ideal. If we feel or notice that you are getting too many chats for a particular package, we will advice you to upgrade. You will never be charged for any overage. We won’t surprise you. At that point it’s totally unto you to continue with the new suggested package or cancel with no obligation. We want this to be a win-win for all of us.

Our Starter package is ideal for a business that has 1 website, while standard package is more suited for a business having 2 websites. If you own 5 websites, you can avail our Premium package. For businesses that have more than 5 websites, enterprise package is recommended.

Note: To get an estimate if you have less than 500 chats a month our Starter or Standard package will work for you. If you have between 500 to 1000 chats we would suggest you to sign up for our Premium package. If you have other requirements you can always ask for a custom quote.

A) After the Free Live Chat Trial, we discuss with you your website lead and support stats, ask for your feedback and suggest you to choose a suitable package or cancel if you were not satisfied.

A) There is absolutely no setup fees or any other hidden costs when you signup for our Live Chat Monitoring service, what you see on your website is what you get.

A) We do not bill you per chat lead, we bill fixed monthly irrespective of the lead or support chat we do on your behalf.

A) Our world class delivery centers are in Manila, Philippines. They are an integral part of our global delivery network helping deliver business value to our clients worldwide for a fraction of those in the Western world. Additionally our expertise and technology allow us to service several client needs concurrently. Without compromising Live chat quality, each of our chat experts can serve 5 – 6 clients at a given time. Our advantage of low input cost coupled with high class technology enables us to pass the benefits to you in terms of reasonable pricing.

A) Our chat agents engage your visitors in a personal & friendly manner, answer any questions they may have, direct them to your valuable information, and guide them through any online processes. Our agents aim to capture vital information from the visitor, including their name, email, phone, address etc, while converting the visitor into a potential sale or while addressing any issues. Our Agents will also promote any business events or activities (upon your request) for potential customers or new customers, all in an effort to assist your sales/support team. Most importantly our agents will act as your own staff and address you as our boss( and not as a client) and your business as our business.

A) We ensure that all our live agents understand their assigned clients business, and it is mandatory they have studied your website and the FAQ & knowledge base material you provide.

A) When our live chat agent doesn’t know how to answer a particular question, we professionally handle the questions and transfer to someone much better to speak to on a particular matter. The 1st escalation is to a supervisor and then finally to you. In such instances, you should give us feedback, so that additional FAQs can be added to our knowledge base to ensure we answer that question in future.

A) Proactive Live Chat Session generally occur when our Agents identify a particular surfing pattern on your website that indicates a visitor is likely to be a prospect client. Our agents will then manifest a Chat window and invite the Visitor to chat by asking if they have any questions or need assistance.

A) According to studies 9 out of 10 chat sessions are consummated through our proactive live chat invite leaving only about 1 out of 10 site visitor that clicks the chat button on their own.